Refund Policy

This policy applies to student subscriptions only. It does not apply to teacher or educational institution accounts, as these are entirely free and no fees are paid for them.

Cash Back entitlements of teachers and institutions are governed by clause (12) of the Terms and Conditions.

No student is asked for payment until the account of their teacher or educational institution has been activated and the content has actually been made available. Students registered under an account that has not yet been activated pay nothing at all, and no financial claim arises between them and us.

You may request a full refund of the subscription within 14 days of the date of payment, in accordance with the Egyptian Consumer Protection Law.

This right remains in place even if you have used the platform during that period — you may try the service and decide it does not suit you, without forfeiting your right to a refund.

The request is sent to support@tafaal-edu.com or by WhatsApp on 01004012849, including:

• The email address registered on the account
• The date and value of the payment
• Proof of payment

• The amount is refunded to the same payment method used to pay
• Within a maximum of 5 working days from acceptance of the request
• Access to content stops as soon as the refund is approved

1. The 14-day period from the date of payment has elapsed
2. The account has been suspended for breach of the Terms and Conditions — including sharing the account, photographing and publishing the content without authorisation, attempting to download videos, misusing downloadable materials, manipulating data, or submitting forged proof of payment
3. Non-use of, or withdrawal from, study for personal reasons after the refund period has elapsed
4. Inability to access for reasons attributable to the user, such as a weak internet connection or an incompatible device

If the platform stops working due to a technical fault on our side, no refund is given; instead the subscription is automatically extended by the number of days of the outage — ensuring you receive the full subscription period. If the outage exceeds 7 consecutive working days, the affected student is compensated with a free subscription of four calendar months (one full subscription period) in accordance with clause (10/d) of the Terms and Conditions and within the exceptions set out there.

If your teacher or educational institution stops using the platform after you have paid your subscription, your account remains active until the end of its term, entirely unaffected, and no right of refund arises from this, as there is no breach of the service provided to you.

When a subscription is refunded, the corresponding amount is deducted from the Cash Back due to the teacher or educational institution. No cash back is paid in respect of a subscription before the 14-day refund period has elapsed.

For any enquiry: support@tafaal-edu.com — 01004012849