Tafaal Edu for Modern Education — A Limited Liability Company
Version 1.0 — Effective Date: 12 September 2026
By using the Tafaal platform or creating an account on it, you acknowledge that you have read, understood and agreed to be bound by these Terms. If you do not agree to them, you may not use the platform.
The Terms and Conditions, the Privacy Policy and the Refund Policy constitute a single indivisible whole, are read together, and your acceptance of any of them constitutes acceptance of all of them.
Teachers and educational institutions pay no fees to use the platform. Student subscriptions are the sole source of collection.
Every teacher and educational institution is subject to an automatic tier system based on the number of students registered under them who have paid their subscriptions. The user does not choose their tier; everyone starts at the lowest tier and moves up automatically as their student numbers grow.
Each tier has a defined numerical range and its own Cash Back percentage, as set out in the schedule approved and published by Tafaal, which forms an integral part of these Terms.
Activation: an account is not considered Active until the upper limit of the first tier’s student count is reached. Until then, registered students remain in Pending status with no access to content and with no financial claim against them. Once activated, the payment page becomes available to all of that account’s students.
Moving up: on exceeding the upper limit of the current tier, the account moves automatically to the next tier. The new percentage applies only to students registered after the move, while earlier students keep the percentage of the tier during which they registered, with no retroactive effect.
Moving down: if the number of paying students falls:
In all cases, the accounts of paying students remain active until the end of their term, unaffected by any change to the teacher’s or institution’s tier.
Discretionary exception: we may, at our sole discretion, activate an account that has not reached the required number where it is close to doing so, upon a request submitted to us, without this creating any vested right or binding precedent.
Content is available to the teacher or educational institution immediately upon registration, while students registered under them have no access to content and no financial claim against them until the account is activated.
A warning notice is sent by email or WhatsApp. We may, at our discretion, extend the grace period. Where the notice is repeated without the required number being reached, we may deactivate the account.
Students registered under an account that has not been activated have paid nothing, and may move and register under another teacher or educational institution with no financial obligation.
If a teacher or educational institution stops using the platform for any reason after activation, the accounts of students who have paid their subscriptions remain fully active until the end of their term, entirely unaffected.
Each teacher and educational institution is issued their own referral code, and bears sole responsibility for safeguarding it and for determining who may use it.
No student is added to the account automatically; registration requests remain in Pending status until the code holder expressly accepts them. By accepting a request, the holder confirms that the student is genuinely theirs and that they bear responsibility for that acceptance.
The Company is not answerable for any leak or sharing of the code, nor for a teacher’s or institution’s acceptance of students who are not theirs, nor for any dispute arising between them and such students or their parents.
In all cases, the account of a student who has paid their subscription remains active until the end of its term, as they have received the full contracted service, and no right of refund arises from this. The parent retains the right to take such action as they see fit against the teacher or institution in breach.
We may issue a warning notice on a first breach, and deactivate or terminate the account where repeated complaints are received regarding the breach. We also reserve the right to take the same action without complaints in cases of serious breach, including the registration of fictitious or non-genuine accounts in order to reach the required number.
No student is asked for any payment until the account of their teacher or educational institution has been activated.
The subscription period is four calendar months, starting from the date the teacher’s or educational institution’s account is activated.
Renewal is entirely manual. There is no automatic renewal and no automatic charging of any payment method.
InstaPay, e-wallets, direct bank transfer, and approved electronic payment gateways within Egypt (such as Paymob and Fawry). Available payment methods may be added to or amended at any time.
Subscription prices are published on the platform and are subject to change from time to time; the price displayed at the time of payment applies.
The user transfers the subscription amount through one of the available payment methods, then uploads proof of the transfer on the platform. The proof is reviewed and confirmed during official working hours.
Payment is not recognised and no obligation arises on the Company to activate the subscription until the funds are actually verified as received into our accounts. If the amount does not arrive for any reason — such as a transfer to an incorrect number or account, or an error by the payment service provider — the subscription is not considered to exist, and the user follows the matter up with the service provider through which the transfer was made.
Submitting forged or altered proof of payment is a serious breach entitling the Company to suspend the account and apply clause (8), without prejudice to its right to take the criminal measures prescribed by law.
All prices and amounts stated on the platform, as well as Cash Back entitlements, are calculated and paid in Egyptian pounds only.
Prices currently published do not include value added tax, as the service is not subject to it at the date these Terms are issued. If the service becomes subject to any tax or levy under Egyptian law, its value will be added to the published price and borne by the user, with notice given before it takes effect.
Taxes and levies do not enter into the Cash Back calculation base; the percentage due to the teacher or educational institution is calculated on the net subscription value after excluding any tax or levy added to it.
Each teacher and educational institution bears their own tax responsibility for the amounts they receive from the platform, and the Company bears no tax obligation on their behalf.
When the subscription period ends without renewal, the student’s account remains in place, retaining access to previous reports, results and educational history, in accordance with the retention provisions set out in the Privacy Policy.
Access to educational content stops — lessons, videos, activities and tests — until the subscription is renewed. On renewing at any later time, the student resumes using the platform with their previous record intact, so their progress can be followed.
The subscription grants you a personal, non-exclusive, non-transferable licence, for one student only, for non-commercial educational purposes.
Device limit: the account may be used on a maximum of 3 devices at the same time. On exceeding this limit, the oldest device is logged out automatically.
The platform makes certain materials available for download in PDF format — including flashcards and printable materials produced by Tafaal — to teacher and educational institution accounts only.
The teacher or educational institution is licensed to download, print and distribute these materials only to their own students registered on the platform who have paid their subscriptions, and for non-commercial educational purposes.
The following are strictly prohibited: distributing these materials to anyone not registered and paid up on the platform; selling, renting or commercially trading them in any form; uploading them to any website, group, channel or storage platform; removing Tafaal’s marks and logos from them; or modifying them or attributing them to a source other than their own.
Making materials available for download transfers no ownership of the content, which remains entirely owned by the Company.
Subscribed teachers and educational institutions are permitted to record their screen while teaching from the platform, and to publish such recordings on social media platforms (YouTube, Facebook, TikTok and others) for purely educational or introductory purposes, subject to the following conditions:
This licence does not extend to student accounts and grants no ownership right in the content. We may request the removal of any recording that breaches these Terms.
The following are strictly prohibited:
Where any breach of the preceding clause is established — whether by automated detection or otherwise — the Company may suspend the account, without refunding amounts paid for the period in which the breach occurred, without prejudice to its right to claim compensation and take legal measures.
The Company may suspend payment of the disputed amounts from the wallet balance pending verification of the breach. If the breach is established, it may deduct an amount corresponding to the damage from the balance or withhold payment of it; otherwise the balance is released to its owner.
Breach of declarations: the user confirms the accuracy of all data and declarations given at registration and during use, and that they have complied with what they agreed to. If it is established that they provided inaccurate data or declarations, or deliberately misled or concealed the truth in order to obtain an advantage or circumvent the platform’s restrictions — including manipulating data, creating fictitious accounts, or claiming a capacity that is not theirs — they shall compensate the Company for all material and moral damage arising from the breach, in addition to returning any amounts or benefits obtained without right.
Compensation is assessed according to the gravity of the breach and the extent of the actual damage resulting from it, including material and moral damage and the prejudice to the Company’s competitive advantage and to its relationship with its other compliant subscribers, without prejudice to the Company’s right to take such legal measures as it sees fit.
Manipulating data or creating fictitious accounts is a serious breach entitling the Company to terminate the account and suspend payment of the balance pending verification, deducting an amount corresponding to the damage once the breach is established.
All content on the platform — lessons, videos, audio files, flashcards, games, interactive activities, tests, PDF files, designs and logos — is owned entirely by the Company and protected under Egyptian intellectual property law. The subscription grants you no ownership right in it, only the right of access and personal use for the duration of the subscription.
Compensation: in the event of a breach of the intellectual property provisions or of the rules on downloadable materials or on recording and publishing set out in these Terms, the party in breach shall compensate the Company for all material and moral damage arising from the breach, assessed according to the gravity of the breach and the extent of the actual damage resulting from it.
In assessing compensation, regard is had to the material damage represented by the loss of the content’s value and the cost of producing it, the moral damage, and the prejudice to the Company’s competitive advantage and to its relationship with its other compliant subscribers.
All of this is without prejudice to the Company’s right to:
We make reasonable efforts to keep the platform available at all times, without guaranteeing uninterrupted continuity or freedom from errors.
a. Content errors: the platform contains a large volume of lessons, videos, activities and tests, and it is natural that a linguistic, factual or technical error should appear from time to time. We welcome reports of any error through our support email, and it is corrected in periodic updates or at the start of the following school year according to its nature. This is not considered a breach of the service or a ground for a refund.
b. Technical issues: we undertake to address reported technical issues within a maximum of 15 working days. Major developments and the rebuilding of parts of the platform are included in the plan for the following school year, without prejudice to the service currently available.
c. Service outage: if the platform stops working due to a technical fault on our side, we undertake to repair it as soon as possible and to extend affected students’ subscriptions by the number of days of the outage.
d. Extended outage: if an outage preventing access to the service continues for more than 7 consecutive working days, the affected student is compensated with a free subscription of four calendar months, equal to one full subscription period.
This compensation is a personal right of the affected student, added to their account directly from the end of their current subscription period, and is unaffected by the status of the teacher’s or educational institution’s account to which they belonged. The compensation moves with the student if they join another teacher or institution, provided they remain attached to an active account on the platform throughout the compensation period.
This paragraph does not apply where the outage results from an external cause, force majeure or the act of a third party — including:
e. The Company is not answerable for interruption resulting from faults in the user’s own internet connection or devices.
The platform is a supporting educational tool, and we give no guarantee as to any particular academic results. Our liability is in all cases limited to the value of the subscription actually paid.
a. Entitlement: a teacher or educational institution is entitled to a cash refund of a percentage of the value of their paying students’ subscriptions, according to the tier percentage applicable to each student at the time of their registration.
b. Teachers affiliated to an institution: a teacher linked to an educational institution has no individual entitlement to cash back; the entitlement belongs to the institution alone. A teacher’s entitlement arises only where they work independently and are not linked to any institution.
c. Crediting the balance: the amount due is credited to the account’s wallet on the platform, after the account has been activated and the prescribed threshold reached.
d. Effect of refunds: no amount is due in respect of a subscription refunded to a student. No withdrawal may be requested in respect of any subscription until the 14-day refund period from the date of its payment has elapsed. If a subscription is refunded after its value has been credited to the wallet, the corresponding amount is deducted from the balance automatically.
e. Withdrawal requests: the balance may be withdrawn at any time once the above conditions are met, currently by contacting us on WhatsApp 01004012849. The request is subject to review and verification of details, and withdrawal requests are accepted only from the phone number registered on the account.
f. Execution: the amount is transferred within a maximum of 15 working days from acceptance of the request, in Egyptian pounds in all cases — including recipients residing outside Egypt — and we are not obliged to transfer in any other currency, nor do we bear international transfer fees or exchange rate differences.
The recipient must provide a valid bank account or e-wallet inside the Arab Republic of Egypt to receive the amount. The Company is not answerable for delay in or failure of the transfer resulting from the absence of a valid means of receipt or from an error in the details they provided.
Any taxes or withholdings that Egyptian law requires to be deducted at the time of payment are deducted from the amount — including withholding under the tax account system — and remitted to the competent authorities, with evidence of this provided to the recipient on request.
g. Retention of the balance: if the number of students falls or the account stops for reasons other than breach, the balance due remains in place and may be withdrawn, as it is due in respect of subscriptions actually paid.
h. Suspension of the balance: where the account is terminated due to a serious breach of these Terms — including registering fictitious accounts in order to reach the required threshold, or misuse of downloadable materials — payment of the balance is suspended pending verification of the breach and assessment of the damage, the compensation due is deducted from it, and any remainder is released to its owner.
i. Right to amend the tier system and percentages: the Company retains the full and sole right to amend the tier system at any time and as it sees fit in its own interest, including adding, merging or removing tiers, changing the numerical range of each tier, increasing or decreasing cash back percentages, and changing the conditions of entitlement or withdrawal.
Users are notified of any amendment a reasonable time before it takes effect, through the registered email address. Continued use of the platform after the amendment takes effect constitutes acceptance of it.
No amendment affects amounts that became due before the date it takes effect, nor does any user acquire a vested right in the continuation of a particular tier or percentage.
Tafaal Edu for Modern Education is an independent private entity. It is not affiliated to the Ministry of Education or to any governmental or official body, does not represent them and does not act on their behalf, and nothing in any content or naming on the platform is to be understood otherwise.
The content presented on the platform is produced by Tafaal, and is derived from the prescribed school curricula for the purpose of explaining, simplifying and presenting them in an interactive form. It is supporting and supplementary educational material, and in no way replaces the official textbook or the syllabus approved by the competent educational authority.
We give no guarantee that the content matches the prescribed syllabi in every detail, nor as to the student’s results in official examinations.
Scope of service: the service is provided on the basis of the prescribed Egyptian school curricula, and is directed principally to users within the Arab Republic of Egypt.
Students and teachers residing outside Egypt may subscribe to and use the platform — where the student follows an Egyptian curriculum and joins a teacher or educational institution registered with us, and where the teacher teaches Egyptian curricula online. Their subscriptions and entitlements are subject to the same terms and conditions set out here, in Egyptian pounds, and under Egyptian law. The user bears responsibility for verifying the lawfulness of using the service in their country of residence, for providing a means of payment or collection acceptable to us, and for any transfer fees or currency differences.
An account on the platform is personal and may not be assigned, transferred, sold or rented to any other person, whether it is a student, teacher or educational institution account.
Ownership of an educational institution account may not be transferred — in cases of change of management, ownership or merger — except with our prior written approval and after the documents we require have been provided. Any assignment made in breach of this is void, and the Company may suspend the account and suspend payment of the balance pending settlement of the matter.
Tafaal welcomes any complaint, observation or suggestion for improving the service, all of which are sent to support@tafaal-edu.com.
Complaints are considered during official working hours, and we aim to respond to every complaint as soon as possible. Receipt of a complaint is not an acknowledgement of its validity, and every complaint is subject to examination and verification before any action is taken on it.
The email address registered on the account is the official means of notice between the parties. Every notice or alert we send to it — including notice of amendment to these Terms or the policies, of breaches, or of account suspension — constitutes a valid notice producing all its legal effects from the date it is sent.
The user undertakes to provide a correct and working email address, to update it as soon as it changes, and to monitor it regularly including the spam folder, and is deemed to be aware of what is sent to their registered email address.
Messages or reports sent by WhatsApp or Telegram are a facilitative means of communication only, and are not a substitute for official notice by email.
We may amend these Terms, giving you notice of any material amendment through the registered email address or a notice within the platform before it takes effect. Your continued use constitutes acceptance of the amendment.
You may terminate your account at any time by contacting support, subject to the provisions of the Refund Policy. We may terminate the account in the cases of breach set out above.
If any clause of these Terms is held void or unenforceable for any reason, this does not affect the validity of the remaining clauses, which remain in full force and effect. The void clause is replaced by a valid clause achieving the closest possible effect to what was intended by it, within what the law permits.
These Terms are governed by and construed in accordance with the laws of the Arab Republic of Egypt.
The courts of Cairo in Egypt have exclusive jurisdiction over any dispute arising out of or connected with these Terms, whatever the user’s domicile, nationality or place of residence, and whether inside or outside the Arab Republic of Egypt.
These Terms are issued in Arabic and English. In the event of any conflict in interpretation, the Arabic version prevails.
Contact Tafaal using the official support channels.